This was the day where Co, Xw and I went down to the China Eastern headquarters to make a big fuss. But first, we had a nice lunch so that we don't lose our cool, get angry and have no mood to eat after that haha. I realise all my entries and posts are super backdated. This was probably start of October...
It was hard for us to find time to go down to complain to China Eastern since Xw has started teaching and her hours are basically, school/office hours. I believe it was a children's day holiday that day so we made use of it. Also, saw a groupon deal for Manhattan's seafood platter! I went ahead and bought 3 thinking we could finish 3 portions. Actually, I usually eat an entire plate on my own *guilty* so I thought the 2 of them could as well. Turns out the last coupon that we didn't use, I totally FORGOT about it until a day before so I tried to frantically ask people online if they're interested to eat at Manhattan the next day. #fail
On to China Eastern, the lady at the counter was so poor thing cos she thought we were 3 very harmless girls until we sat down and told her our problems and when she couldn't provide a solution, we started lashing at her HAHA. (Better don't laugh so soon, they have yet to send me my E-ticket) It had to do with Co and I not putting our FULL STATUTORY name on the Zuji website because they didn't state it and then, since it was such a small matter involving the addition of our hanyu pinyin names in the E-booking, China Eastern didn't allow! They say the system doesnt allow it and that we have to CANCEL the entire flight, (which will incur a fee of $150) and RE-booked the flight at the HIGHER price which was probably $200 more. So all in all, it was a friggin $350 difference! That's not all. Because, even if we were to pay the $350 difference, there are no more seats and we can't book it and all they can do is just say 'We are sorry'
WTF
Honestly, I was downright pissed off at this because we booked the flights a while back and I found out about this problem so I tried calling Zuji up first and their calling system tracks our calls all the way to INDIA. And you have to deal with waiting on the phone for extremely long for inefficient people with inefficient answers. It was really a pain in the neck ): I thought I was the only one with this problem until Co texted me one day, 1 month later, telling me she has the same problem too.
Anyway I was just pissed that they have no brains to think out of the box regarding this. Okay, fine. Your stupid outdated system does not allow you to have a change in name. But we are there physically showing you our E-tickets and confirming that it's US and you still can't do anything about it? And if we were to CANCEL the flight and REBOOK it, how come there's no more seats? Even if your airlines website doesn't show it, your internal website should have shown 2 seats just cancelled, hence, 2 seats now available what.
We managed to settle it HALFWAY and found some gleam of hope before leaving. They said they will call us and do something about it. Better than nothing, even if the 'help' still involved footing a fee. -_-' I blame this incident for my increase in Stress Level. Please go apologise to my body and to my doctor.
We accompanied Xw to town to shop for accessories for her brother's wedding after that. Found it amusing that Co was trying to study inside Chanel. So happy for her that she's finally rid of this studying life. YAY! (:
No comments:
Post a Comment